Every leader is being asked some version of the same question: how do you get AI adoption to stick across a whole workforce, not just among the people who were going to figure it out on their own?
In this installment of Leadership Live with Dorie Clark, Wall Street Journal and USA Today best-selling author Dorie sits down with Jennifer Baker, a Fortune 500 L&D leader and the creator of Jen in AI, for a peer-to-peer conversation about what it actually takes. Jennifer shares the week she was handed five business days to rebuild an entire learning workshop, tried AI out of desperation, and never really stepped away from it after that. She talks about the lightweight agents she now builds to get through the work she used to dread, and why she believes you don’t build real AI capability by watching someone else use it.
Dorie and Jennifer also get into what’s changing for L&D, how AI coaching is giving 30,000 frontline retail employees a way to practice their jobs that they never had before, and where the human still has to stay in the loop. Jennifer shares her three guardrails for keeping AI in its lane: relationships, decisions, and data. She explains why she always starts with the business outcome she needs to drive before she builds anything. And she and Dorie land on judgment as the skill worth investing in as the tools keep shifting underneath us.
This is a recording of a live event and features audience participation and an unscripted Q&A. Visit linkedin.com/learning/topics/linkedin-live for more conversations featuring prominent leaders.
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