HOW TO APPLY
Visit our Careers page, click on “View available positions”, filter by “Houston – TX” & apply for our seasonal or permanent Host roles.
DESCRIPTION
Great Big Game Show hosts are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!
Hosts at Great Big Game Show will lead guests through our live game show experiences. In each hour-long game show, contestants earn points for their team by competing in 8-10 minigames. These minigames feature a variety of physical, trivia, luck, and skill challenges, giving every contestant an opportunity to shine. Hosts will introduce each game, add fun commentary, track points, and ultimately award a winner. Check out this video to see what it’s like to play Great Big Game Show!
Hosts set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-14 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, hosts will introduce each minigame, keep the energy up by adding fun commentary, track points, award a winning team, and ensure every single guest enjoys their experience. After the game, hosts celebrate with guests and reset studio components accurately and efficiently.
HOW HOSTS SERVE OUR GUESTS AND OUR TEAM
- Embodying our mission, vision, and values during every shift
- Leading groups of 2-14 in fun, friendly conversation
- Collecting information and making meaningful connections with guests
- Enthusiastically explaining GBGS games and products
- Using Host software to interact with and adjust the studio environment
- Using UI (User Interface) to operate our game shows
- Giving a recap of the experience in the outro
- Ensuring operational excellence on shift by:
- Ensuring studio components function properly
- Using setup sheets to accurately reset studios
- Cleaning games and the GBGS facility
- Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned to the host
- Restocking inventory
- Completing necessary reports
- Using a company iPhone to record exciting guest moments during games, using an app to combine them into a 30-second highlight video, and sending these to guests (about 5 minutes per game)
- Immediately and graciously resolving service failures
- Ensuring each guest has a five-star experience and leaves happy
REQUIREMENTS
- Flexible availability. This role often works nights, weekends, and/or holidays.
- Ability to stand for extended periods of time (including 1 hour of running a game show, for a max of 4-5 shows per shift.)
- Ability to engage in public speaking for extended periods of time (including 1 hour of running a game show, for a max of 4-5 shows per shift.)
- Ability to improvise fun, appropriate, professional commentary to suit guests of all ages.
- Proficient in reading, understanding, and memorizing Host scripts to deliver high-quality experiences as a GBGS Host
- Excellent communication skills when speaking with our guests.
- Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
- Quickly resetting numerous game components within specific time frames outlined in training.
- Align with GBGS Uniform Standards.
KNOWLEDGE, SKILLS, & ABILITIES
- Genuine love for serving others
- Flexibility, humility, and teachability
- Quick and effective decision-making abilities
- Creative problem solving
- Basic computer skills
OUR MISSION
To design and deliver epic interactive experiences for every single guest.
OUR VISION
To define and dominate the live game show industry and disrupt the world of entertainment.
OUR VALUES
PASSION
We love our guests, our brand, and our games.
INTEGRITY
We endeavor to honor God through hard work, honesty, fairness, and generosity.
CREATIVITY
We are always expanding the boundaries of what is possible.
TEAMWORK
We can best accomplish our goals by selflessly working together.
EXCELLENCE
We are relentless in our pursuit to be the best.
GROWTH
We believe in expanding our business and developing our team members.
At Great Big Game Show, we are serious about our mission, vision, and values, and we treat every person we interact with during our workday as an honored guest, whether they’re a paying player, our teammate, or our leader. People are the heart of our business, and everything we do revolves around serving each other. Team members aren’t required to memorize our mission, vision, and values, but you will need to understand and embody them to excel in your role.
WE ARE GUEST-OBSESSED
Because of our deep commitment to our mission statement, when a guest has anything less than an epic experience, it is our job and our joy to fix it. We believe a service failure occurs either when 1) we fail to deliver epic or 2) the guest perceives we failed to deliver epic. The guest’s perception is our reality.
At Great Big Game Show, we never argue with guests or force them to defend their point of view. Proving the guest “wrong” doesn’t benefit GBGS in any way. It only upsets guests more, meaning they’ll probably never come back or recommend us to others. Instead, we simply align ourselves with their reality and work through the problem until they love GBGS again. It doesn’t matter if the guest is right or wrong – all that matters is that they are genuinely cared for!
STANDARDS
All guest-facing team members must align with GBGS’s Uniform Standards while at work, including the following:
- Facial piercings such as septum, eyebrow, lip, tongue, or dermal piercings are not permitted.
- Only two stud earrings per ear and one small nose ring or stud can be worn while at work. Team members may wear up to two rings on their fingers. No other jewelry is permitted.
- Name tags should only display the team member’s name. Stickers, non-Great Big Game Show pins, or any additional text or decorations are not permitted on your nametag.
- Click here to view GBGS’s full uniform standards with photo examples!
ADDITIONAL NOTE
GBGS is a drug and alcohol-free workplace. Per our legal handbook, GBGS reserves the right to conduct drug tests upon reasonable suspicion or request a drug test prior to hire. If GBGS conducts a drug test on reasonable suspicion, store managers must promptly detail in writing the circumstances which formed that suspicion. Should an employee refuse to take a pre-employment or reasonable suspicion drug test, it can result in termination. All job offers are contingent upon passing a pre-employment background check.
Please note that this is a non-exempt role with GBGS. Click here for an overview of benefits currently offered for local store team members. Please note that some benefits are only available to full-time team members.