Hospitality & Tourism
Careers in restaurants, hotels, event planning, and travel services.

Hospitality, Events & Tourism

The Hospitality, Events, & Tourism Career Cluster encompasses a broad range of services and experiences related to food and beverage, lodging, travel, events, and conferences. This Cluster focuses on delivering quality customer service, memorable experiences, and seamless logistics to cater to the needs and
preferences of guests, tourists, and event participants. The Cluster is characterized by its diversity, including everything from luxury hotels and international travel to local dining, cultural events, and business conferences, aiming to enhance the overall experience of visitors and attendees.

Is Hotels/Resorts a Good Career Path?

Have you ever wondered if working in hotels/resorts is a good career path for you? With a robust hospitality job market and plenty of diverse positions to choose from, a hotel or resort career could be your ideal profession. In …

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What industries will hire the most hospitality workers in 2025?

As we’ve been discovering through other articles we’ve published over the past couple of weeks, it can be surprising as to which industries are poised to hire the most people in a particular occupational field. Today, we look at which …

By College Recruiter
College Recruiter believes that every student and recent grad deserves a great career.
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LinkedIn Learning Courses

Dynamics 365 for Sales Teams

Taught by Tiffany Songvilay
Learn how to leverage the CRM side of Dynamics 365. Find out why entire sales teams—managers and associates—are using this…

Generative AI for Customer Service Professionals

Taught by Di Le
Discover the world of generative AI and learn how to transform your customer service capabilities. Learn how to craft effective…

Event Planning Foundations

Taught by Valerie Berry
Do you excel at bringing people together? Turn your passion for event planning into a career. Event planners are employed…

Developing a Service Mindset

Taught by Elizabeth Lotardo
The individuals and organizations that succeed are the ones who are laser focused on the customer. Even if you’re not…

Retail Customer Service

Taught by David Brownlee
Retail customer service happens in a specific setting: supporting the sale or fulfillment of a physical product. Unlike a call…

Design Thinking: Customer Experience

Taught by Geoffrey Schwartz
Customer expectations are higher than ever before, and business success is becoming more and more dependent on a company’s ability…

Service Metrics for Customer Service

Taught by Brad Cleveland
Establishing the right metrics to support effective customer service requires a solid understanding of how metrics work, how metrics are…

Thomas A. Stewart and Patricia O’Connell on Designing and Delivering Great Customer Experience

Taught by Patricia O'Connell
In this course, join thought leaders Thomas Stewart and Patricia O’Connell as they share their novel approach to service design,…

Customer Advocacy

Taught by Brad Cleveland
Learn why customer advocacy is important, how to develop employees who are customer advocates, and how to use the voice…

Salesforce for Sales Managers

Taught by Christine Volden
Do you already have a basic understanding of how to manage teams inside of Salesforce? If so, you’re ready to…

Customer Retention

Taught by Noah Fleming
What’s the difference between customer retention and customer loyalty? Loyalty is a symptom, and retention is the cause. In this…

Managing a Customer Service Team

Taught by Jeff Toister
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates…

Key Account Management

Taught by Drew Boyd
In order to grow and expand, a company must protect its most important asset—its base of loyal customers. Some of…

Managing a Customer Contact Center

Taught by Brad Cleveland
Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value. In…

TAIT: Creating World Class Experiences

Taught by Tait Towers LLC
TAIT was founded in 1978 by Michael Tait as a lighting business. Since its inception, TAIT has evolved into an…

Phone-Based Customer Service

Taught by Jeff Toister
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.…

Managing Customer Expectations for Managers

Taught by Jeff Toister
Customer service managers may not be on the front lines, but they can create systems and processes that help ensure…

Customer Service: Managing Customer Expectations

Taught by Jeff Toister
Today’s customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations…

Marketing Foundations: Customer Decision Journey

Taught by Dina Shapiro
The customer decision journey is a time-tested tool for connecting your brand with customers and differentiating your company from the…

Using Customer Surveys to Improve Service

Taught by Jeff Toister
Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus.…

Labor Market InsightsIn partnership withLightcast logo

Are you looking to use real-time job market data to make informed decisions about your future career path, explore relevant salary data, or identify the skills you need to build or market to get your next role? Use the following tool to explore your options.

There are two ways to navigate this tool:

  1. Keyword Search: Search for the title of the job you’re looking to pursue or skills you may have that are relevant to a particular career path.
  2. Narrow Down by Industry + Occupation: If you have a general sense of the industry you’d like to pursue, you can narrow down the occupations within a given industry to help you decide.

Type in a keyword to select a relevant occupation. (If you'd like to see data for a specific location only, filter by state.)

Career Resources

LinkedIn Learning

Dynamics 365 for Sales Teams

Taught by Tiffany Songvilay
Learn how to leverage the CRM side of Dynamics 365. Find out why entire sales teams—managers and associates—are using this…

Generative AI for Customer Service Professionals

Taught by Di Le
Discover the world of generative AI and learn how to transform your customer service capabilities. Learn how to craft effective…

Event Planning Foundations

Taught by Valerie Berry
Do you excel at bringing people together? Turn your passion for event planning into a career. Event planners are employed…

Developing a Service Mindset

Taught by Elizabeth Lotardo
The individuals and organizations that succeed are the ones who are laser focused on the customer. Even if you’re not…

Retail Customer Service

Taught by David Brownlee
Retail customer service happens in a specific setting: supporting the sale or fulfillment of a physical product. Unlike a call…

Design Thinking: Customer Experience

Taught by Geoffrey Schwartz
Customer expectations are higher than ever before, and business success is becoming more and more dependent on a company’s ability…

Service Metrics for Customer Service

Taught by Brad Cleveland
Establishing the right metrics to support effective customer service requires a solid understanding of how metrics work, how metrics are…

Thomas A. Stewart and Patricia O’Connell on Designing and Delivering Great Customer Experience

Taught by Patricia O'Connell
In this course, join thought leaders Thomas Stewart and Patricia O’Connell as they share their novel approach to service design,…

Customer Advocacy

Taught by Brad Cleveland
Learn why customer advocacy is important, how to develop employees who are customer advocates, and how to use the voice…

Salesforce for Sales Managers

Taught by Christine Volden
Do you already have a basic understanding of how to manage teams inside of Salesforce? If so, you’re ready to…

Customer Retention

Taught by Noah Fleming
What’s the difference between customer retention and customer loyalty? Loyalty is a symptom, and retention is the cause. In this…

Managing a Customer Service Team

Taught by Jeff Toister
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates…

Key Account Management

Taught by Drew Boyd
In order to grow and expand, a company must protect its most important asset—its base of loyal customers. Some of…

Managing a Customer Contact Center

Taught by Brad Cleveland
Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value. In…

TAIT: Creating World Class Experiences

Taught by Tait Towers LLC
TAIT was founded in 1978 by Michael Tait as a lighting business. Since its inception, TAIT has evolved into an…

Phone-Based Customer Service

Taught by Jeff Toister
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.…

Managing Customer Expectations for Managers

Taught by Jeff Toister
Customer service managers may not be on the front lines, but they can create systems and processes that help ensure…

Customer Service: Managing Customer Expectations

Taught by Jeff Toister
Today’s customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations…

Marketing Foundations: Customer Decision Journey

Taught by Dina Shapiro
The customer decision journey is a time-tested tool for connecting your brand with customers and differentiating your company from the…

Using Customer Surveys to Improve Service

Taught by Jeff Toister
Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus.…

Contact & Location

Phone
(713) 313-7541
Address

Ernest S. Sterling Student Life Center – The Hub of TSU Life (2nd floor)
3100 Cleburne Street
Houston, TX 77004

Career Service Hours

Monday 9:00 am - 4:00 pm
Tuesday 9:00 am - 4:00 pm
Wednesday 9:00 am - 4:00 pm
Thursday 9:00 am - 4:00 pm
Friday 9:00 am - 4:00 pm

For virtual office hours, please visit Handshake.

Partner with Texas Southern University: Invest in Talent, Impact the Future

At Texas Southern University (TSU), we are cultivating the next generation of leaders, innovators, and changemakers. As one of the nation’s premier historically Black universities, TSU offers a rich pipeline of diverse, driven, and career-ready students across a wide range of disciplines.
We invite companies and organizations to partner with us in two powerful ways:

• Recruitment: Connect with top-tier talent through internships, career fairs, and on-campus engagement opportunities. Our students bring fresh perspectives, strong academic foundations, and a commitment to excellence.
• Philanthropic Support: Your investment in scholarships, academic programs, and student success initiatives helps us expand access to education and empower future leaders. Together, we can create lasting impact in our communities and industries.
Join us in shaping a brighter future—partner with TSU today.

For more information please contact Jeff Wallace or Bea Emanuel-Sims in the Office of Development at 713.313.6747.